![]() There's no way to separate different orders from a customer. I hope you don't deal with commercial accounts that send their orders to you using separate POs. *Individual customers can only have a single sale/layaway/special order at a time. Every action you need done, will require another department to speak to, which they'll get back to you weeks later. Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." Customer service takes weeks to respond if you have any issue outside of what Support can handle Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty The eCommerce features are not in sync with the PoS side. Importing products, customer data, etc is chaotic at best. Online documentation is wrong about 80% of the time. Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. But if each locations needs a separate bank account, NOPE. You can only add one merchant gateway on your entire account, but you can have up to 100 locations. Are you a franchise with individually owned locations? No support for that. No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. We used to keep manual systems in place to keep track, but these have been retired.Ĭustomer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. Isn't as big a deal as I thought it would be) ![]() (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. I did a LOT of research before the move to ensure we could take our Onsite Data over. We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. Lightspeed Retail Changed the way we run out business
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